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- Return Policy
- Damaged or Incorrect Orders
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Return Policy
We accept returns of unopened, factory-sealed products within 14 days of delivery. The item must be in its original condition — sealed, undamaged, and in the original packaging. This is in accordance with EU consumer protection regulations.
Due to the nature of TCG sealed products, we cannot accept returns on opened items. Once a booster box, booster pack, commander deck, or any sealed product has been opened, it cannot be returned or exchanged. This is standard practice across the TCG industry to maintain product integrity and prevent tampering.
To initiate a return, email us at info@paperdealer.eu within 14 days of receiving your order. Please include:
• Your order number
• Which product(s) you'd like to return
• Reason for the return
We'll reply within 24 hours with return instructions and a shipping address.
Return shipping costs are the responsibility of the buyer, unless the product arrived damaged, defective, or we sent the wrong item — in which case we cover return shipping in full.
Once we receive and inspect your returned item, we'll process your refund within 3–5 business days. The refund goes back to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
Damaged or Incorrect Orders
If your package arrives damaged, please contact us within 48 hours of delivery at info@paperdealer.eu with:
• Photos of the damaged packaging
• Photos of the damaged product(s)
• Your order number
We'll arrange a full replacement or refund — whichever you prefer. You won't need to pay for return shipping on damaged items.
If we sent the wrong item, contact us immediately at info@paperdealer.eu. We'll ship the correct product right away and arrange a free return for the incorrect item. We're human — mistakes happen, and we'll make it right.
Yes, pre-orders can be cancelled for a full refund at any time before the product ships. Once a pre-order has been dispatched (typically on or shortly after release day), standard return policy applies. To cancel, email info@paperdealer.eu with your order number.
